Crypto buying and selling platform Voyager has gone off-line a number of instances since Thursday resulting from “immense ongoing quantity,” after its official Twitter account despatched out a number of tweets encouraging customers to purchase and commerce dogecoin (DOGE) on its app.
“We’re nonetheless working to stabilize our scalability, and performing system upgrades,” in accordance with a tweet from Voyager. “We simply needed to maintain you up to date as we work to get the system again on-line. We apologize for the inconvenience.”
At press time, Voyager’s assist workforce despatched out at the very least 4 emails to its customers addressing the service disruptions for the reason that platform’s first tweet on Thursday about dogecoin. In that first tweet the buying and selling platform requested customers to inform their buddies about Voyager with a hyperlink to steering of the right way to purchase and commerce the skyrocketing cryptocurrency.
Offended customers seem to have taken their dissatisfaction to Twitter, too. As one consumer wrote: “Voyager is the explanation I missed out on [DOGE] at 25% this morning. I used to be digging it till my deposit was regularly denied. The hundreds I’ve missed out on brings a lot disgrace.”
A spokesperson representing Voyager has not responded to CoinDesk’s requests for remark.
In a Thursday e mail from Voyager’s assist workforce reviewed by CoinDesk, Voyager claimed the service disruption was resulting from “an surprising occasion from a system improve.” One other e mail despatched on Friday famous “immense ongoing quantity” from each “new accounts and buying and selling.”
“All funds are secure,” in accordance with Friday’s e mail. “Whereas we expertise these quantity will increase, the Voyager app could periodically bear upkeep intervals to make sure programs are capable of function effectively throughout this surge in demand.”