By Casper Sorensen, Vice President, Buyer Expertise
The next is the newest replace in our sequence of weblog posts describing our dedication to repeatedly enhancing our buyer expertise.
In previous weblog posts we highlighted our ongoing journey to create extra worth for purchasers with our assist expertise. In 2021, we invested in offering improved assist experiences by rising our staffing, accelerating our response instances, in addition to including dozens of instructional assets to our help pages so clients can get essentially the most correct info on our services and products.
In our pursuit to offer clients with essentially the most trusted customer support expertise in crypto we’re excited to focus on new stay assist choices for our clients.
In This autumn we started providing localized cellphone assist for retail clients within the US, UK, Eire, Germany, and Japan. Whether or not the query is straightforward or complicated, our educated professionals are prepared to assist. These new cellphone assist choices develop on the Coinbase One assist which launched in October 2021 and is obtainable to clients in the US 24/7 from a devoted staff, and the quickest reply instances in crypto.
In December 2021, we started offering US retail clients with stay messaging by way of our new Assist Middle platform. Stay messaging gives clients the pliability to attach with us when the time is correct and proceed the dialog seamlessly in the event that they should step away. Our staff of customer support specialists can be found by way of messaging 24/7 with the pace our clients anticipate.
The journey continues in 2022, we’ll present extra localized cellphone and messaging choices for our clients globally in addition to deliver additional enhancements to our in-app assist expertise for iOS and Android.
We stay deeply centered on offering our clients with intuitive assist know-how and respect endurance as we proceed to develop. We sit up for steady enhancements so please keep tuned to this weblog for updates on the standing of our journey.
Coinbase Expands Stay Buyer Help was initially revealed in The Coinbase Weblog on Medium, the place persons are persevering with the dialog by highlighting and responding to this story.